Q: I’ve heard that so-called “green cleaners” do not work as well as traditional cleaners, do they?
A: While we have not tested every green cleaner on the market to-date, the ones in which we have tested are much like traditional cleaners in the sense that some work much better than others.
Please note that the cleaners we use are indeed the most effective, healthiest and environmentally friendly green cleaners we’ve tested.
Q: Someone once told me that green cleaners have a not so pleasant smell?
A: While we have not tested every green cleaner on the market to-date, the ones in which we have tested are very much to the contrary of what you’ve been told. The cleaners we use are plant-based and not petroleum-based cleaners. The are also fragrance free, which means they do not contain carcinogens or hormone disrupters that are often found in fragrances.
Q: Do your cleaners disinfect as well as those containing harsh chemicals like bleach?
A: Yes, and no. Disinfectants are classified by the EPA as "Pesticides", therefore anything that you currently use to disinfect is actually being treated with a pesticide. The device we use is currently the only device in the world that will actually sanitize without leaving behind the harmful effects of a pesticide.
Our device kills 99.9 percent of:
- Pandemic 2009 H1N1 influenza A virus
- E. Coli
- E. Coli 0157:H7
Q: How do you charge?
A: Although we have a standardized formula for calculating your home, everyones home is uniquely different and therefore every cleaning fee is assessed accordingly. For example, our fees are based on the size of your home, number of rooms which we actually clean, number of bathrooms, how frequently we clean your home, etc.
Q: Will I pay the same amount for every visit?
A: The initial house cleaning visit is typically higher than subsequent visits due to the fact that we perform a deep, eco-friendly cleaning of your home in order to establish a benchmark level of clean that is sure to surpass your expectations.
The initial deep-cleaning fee is generally expressed as a cost range estimate. If by chance we go beyond the time we quoted you, we will contact you for authorization before moving forward.
After our initial cleaning, your home’s benchmark level of clean can easily be maintained with regularly scheduled visits, thus allowing us to make your home Maid Green Clean in less time. Future house cleaning visits are charged as a flat fee.
Q: Do you guarantee your work?
A: Absolutely, your complete satisfaction is our guarantee! if for any reason you are not completely satisfied with the work we’ve performed, please let us know within 24 hours and we will gladly return in order to re-clean the room or area to meet your complete satisfaction, free of charge.. Q: What does a regular cleaning include? A: This question can be best answered by visiting “Our Services”.
Q: What services do you offer?
A: We provide a multitude of cleaning services for both the residential and small-business communities.
Some of the services we provide are:
- One-Time/Spring Deep Cleaning
- Regularly Scheduled Cleanings
- Bring Baby Home Cleaning
- Move-In/Move-Out Cleaning
- Party/Holiday/Event Cleaning
- Vacation/Rental Home Cleaning
For more information on the services we provide, please visit “Our Services”.
Q: Should I clean or straighten up before you arrive?
A: It is vitally important for us to have uninterrupted access to the areas of your home in which we are to clean so that we are able to better accomplish our duties in a skillful and competent manner. Every effort should be made on your part to make sure that we are able to work freely and without obstacles/distractions.
Because our rates are based on the amount of time that it takes for us to fulfill our obligation to you, if the amount of time needed to clean your home differs significantly from the estimate in which we quoted, then an adjustment of the price may become necessary; any pricing adjustments shall not be implemented without prior written consent from the Client.
Q: How will you get into my home, apartment or office?
A: Most of our clients provide us (the office not the cleaning staff) with a key to their home or office, while other clients choose to leave a key hidden on the property for the cleaning staff to locate.
Q: I was suppose to leave a key, but I forgot?
A: Unfortunately, if you forgot to leave a key for the staff then obviously they will be unable to clean your home. With that in mind, please understand that in order for us to maintain the highly professional caliber of cleaning persons we employ, we have to pay our personnel whether or not they are able to clean your home or office.
Therefore, if we are unable to contact you so that we can gain access to your residence within 30-minutes of their arrival you will be charged a “lockout” fee. Conversely, if we are able to gain access within 30-minutes you will not be charged anything.
Q: How much is a lockout fee?
A: There will be a charge of one-half (50%) of the total service fee.
Q: I have a security system in my home, so how will we handle this matter?
A: Most security systems will allow you to setup temporary passwords so that you can provide guests or businesses such as ours access to your home without having to divulge your true password. May we suggest leaving our password programmed in your alarm system so that we have access for each visit to your home or office. If by chance we are unable to disarm your alarm system due to us not having access via the alarm system, you will be charged a lockout fee.
Q: What should I do about pets?
A: If your pets are non-aggressive and get along with people...HENCE, EVERYONE THEY ENCOUNTER, then there should not be an issue. However, if your pet is the least bit aggressive, you will need to secure them during the time we are in your home.
Q: Why should I use your services when I can buy green products and clean my home myself?
A: We encourage everyone to live a healthier life through the use of green, non-lethal products regardless if we perform the tasks or not. However, many use our services because:
- They are busy professionals, men and women with children, young singles and retirees who want to live a healthier lifestyle. Also, most of them had rather spend their time pursuing carers, hobbies, enjoying family time and retirement, than having to worry with the chores of cleaning. And even though we clean these homes and offices, we also encourage all of our clients to assist us in maintaining their homes in a “GREEN” standard by “GREENING” between visits.
- Not all “GREEN” products are truly green! We spent countless hours researching the best of the best products on the market for use in the homes and offices we take care of. We gladly provide our clients with a list of the products we use in their homes and offices so they’re no longer tempted to purchase lethal poisons from store shelves and undo the healthy benefits that each of us is striving toward.
Q: Are the products that you use in my home better than those I can buy myself?
A: Yes, and no. While there are many good green products on the market today, the products we use have been tested in-house to be the most effective and the most environmentally friendly.
We are also one of the only cleaning services around that uses a true 0.3 Micron vacuum system. Our 4 stage filtration, sealed canister vacuum is the same one used by NASA in its Shuttle Cargo Bay and other companies with “Cleanrooms” because of its capability to improve indoor air quality and reduce allergens and respiratory irritants by up to 99.9% - the same stuff others leave behind.
There are other cleaning services that claim they have a vacuum that performs to .03 Microns, we would suggest that you ask for the proof.
Q: What supplies do I need?
A: Nothing at all! The products we use have been thoroughly researched and tested by us as the best of the best and that’s what we will use in your home or office. And as an added measure of safety, we sanitize each and every contact item used in your home so as to prevent cross-contamination.
Contact items include: Vacuum head, microfiber cloths, toilet bowl brush, sink brushes and mops.
Q: Can I supply my own cleaning products for you to use if they meet green requirements?
A: Yes, and no. We want only what’s best for our clients health, and therefore we will use “GREEN” products supplied by you only if they meet our green requirements. Q: Will I always have the same person cleaning my home? A: While we will make every attempt to schedule the same persons to clean your home on each visit, some things are even beyond our control; people get sick, their children get sick, their pets get sick and sometimes, although not very often, people in our employ just quit. Q: Should I tip the person who cleans my home? A: Although tipping is not required, gratuity is always greatly appreciated.
Q: When do I have to pay you for cleaning my house?
A: As with any service, payment is due in full at the time of service. While most of our clients make payment arrangements prior to our arrival, other clients choose to leave the payment at their residence - cash or check.
Q: What if I forgot to leave a check at my house for payment?
A: Unfortunately, if you forgot to leave a payment for the staff then they will be unable to clean your residence. With that in mind, please understand that in order for us to maintain the highly professional caliber of cleaning persons we employ, we must pay our personnel whether or not they are able to clean your home or office.
Therefore, if we are unable to contact you for payment within 30-minutes of their arrival you will be charged a “lockout” fee. Conversely, if we are able to reach you for payment then you will only be billed for the time our staff waited - after 15-minutes.
Q: What are your payment options?
A: We accept cash, personal and business checks, Visa, Master Card and American Express. If you wish to pay by credit card you may either come by our office so that we are able to swipe your card or we can accept on online credit card payment through PayPal.
Q: What is your policy for returned checks?
A: In order to offset the costs imposed upon us by our bank, a $35 fee is applied to all returned checks - no exceptions. Because our staff gets paid regardless if we get paid or not, if a check has not been made good and payable to us by the issuing bank within two (2) business days, we will submit the check to the District Attorney’s office in hopes of recouping our losses.
Q: Is your company Licensed and Bonded?
A: Yes. We are Licensed, Bonded & Insured in every municipality in which we provide services.
Q: Are your employees legal citizens?
A: Yes. Each of our employees is either a natural born citizen or a legal resident of the United States.
Q: Are the people who clean my home trained?
A: Yes. Although cleaning is not brain surgery, each member of our staff is thoroughly trained in-house with regards to Maid Green Clean’s practices and procedures. Furthermore, each member will receive his or her training from a certified “Green Clean Institute” trainer before they are ever allowed to enter a home.
Furthermore, each of our applicants is throughly screened by way of an in-depth interview. If an applicant successfully satisfies the hiring staff, then the applicant undergoes a background check. And if a team member is employed you can rest assured that we’ve hired only the best candidates possible.
Q: Who do I speak with if I have a problem with one of your employees?
A: Each team member has a person who oversees their assignments, known as a team leader, and each team leader reports daily to his or her team exec. In nutshell, if you ever have a problem with a member of our staff on any level, please do not hesitate to contact the main office and ask to speak with a team exec in order to have your issue resolved within 24 hours.
From time to time a Team Leader or Team Exec may visit your home or contact you by phone just to make sure that we are doing everything we are supposed to be doing so as to make your life a little easier.
Q: What if something gets broken while you are cleaning my house?
A: It is our utmost honor to be in your home, and because we wish to treat your home with the same great care and respect as we do our own, on the rare event that we do break something during the course of cleaning while in your residence, we will make every effort to repair or replace the item through Maid Green Clean’s insurer.
- If you are not home during the incident, we will be sure to place the broken item along with a team member will leave you note along with the broken item in an open area such as a kitchen table or stovetop so that it cannot be overlooked when you return home. We would ask that you contact our office at your earliest convenience so that we may resolve this matter as expeditiously as possible.
- If you are home during the incident, a team member will bring the matter to your attention at which time we would ask that you contact our office at your earliest convenience and let us know exactly what happened so that we may resolve this matter as expeditiously as possible
NOTE: To prevent an occasional mishap such as broken items, team members avoid cleaning valuables such as crystal and collections with obvious sentimental value, as well as curio cabinet interiors.
Q: Do I have to be home when you clean my home?
A: It is strictly a matter of preference. While a few of our customers remain home, most prefer to leave us access so that their home is clean when they arrive. If you choose to leave us with a key, we will make a copy of your key on a “Do Not Duplicate” key and return the original to you.
Q: Will the use of green cleaning products really make a difference in my home?
A: Studies show that people who rid their homes of traditional chemicals and replace them with cleaners that contain no harmful chemicals live a happy lifestyle and have fewer signs of health issues.
Q: What if I need to reschedule or cancel my appointment?
A: We require at least a 72-hour notice for cancellation and a 48-hour notice for rescheduling.
Q: When will you arrive at my home?
A: Due to the time consuming nature of cleaning, as well the unpredictable nature of traffic, weather and other mishaps, we are unable to guarantee the exact time the we will arrival at your residence.
However, for your convenience we can provide you with an estimated time of arrival which we set up as ‘blocks of time’. Depending on our daily schedule, we are often able to break these blocks of time into two-hour blocks [ex. 8:00 am - 10:00 am] and sometimes as much as four-hour blocks [ex. 8:00 am - 12:00 pm].
Q: Do you offer referral rewards?
A: We are always glad when a client refers a friend or family member to us. In return for this kind gesture we are happy to provide a 5% discount to the referring client for their regular cleaning as long as both are clients. We will give an additional 5% for every referral thereafter (up to 25%) for regular cleanings.
Q: Are you open on holidays?
A: We are closed on traditional holidays such as New Year’s Day, Memorial Day, the 4th of July, Labor Day, Halloween, Thanksgiving and Christmas. If by chance your regularly scheduled cleaning is to be performed on a holiday that we just mentioned, we will promptly reschedule your appointment and provide you with no-less than a thirty (30) day notice of the change.
If for any reason you need our services on any of these holidays, you must submit a request no less than thirty (30) days in advance. Be aware that additional charges will be levied for these cleaning services regardless if your cleaning service was originally scheduled on this holiday or not.
Q: What are your office hours?
A: We virtually operate our business around the clock. Because our commercial cleaning service usually operates after normal business hours, team members and team leasers are on the go all-day, everyday.
If for some reason you are unable to reach us, our call center will gladly take a message and relay it to a member of our staff at their earliest convenience.